Delivery & Return Policy

Delivery Information

Delivery Areas

We provide delivery services across Kathmandu valley including Kathmandu, Lalitpur, and Bhaktapur districts.

Delivery Time

  • • Inside Ring Road: Same day or next day delivery
  • • Outside Ring Road: 1-2 business days
  • • Remote areas: 2-3 business days

Delivery Charges

  • • Inside Ring Road: Rs. 100-200
  • • Outside Ring Road: Rs. 200-500
  • • Free delivery on orders above Rs. 100,000

Return Policy

Return Period

You can return or exchange products within 7 days of purchase, subject to the following conditions.

Return Conditions

  • ✓ Product must be in original condition with all accessories
  • ✓ Original packaging and seals must be intact
  • ✓ No physical damage or scratches
  • ✓ Original purchase invoice required
  • ✓ Product must not have been used extensively

Non-Returnable Items

  • ✗ Products with physical damage
  • ✗ Products with missing accessories or packaging
  • ✗ Software and digital products
  • ✗ Customized or special order items

Exchange Policy

We offer exchange for defective products or if you receive a wrong item:

  • • Exchange must be requested within 7 days of purchase
  • • Defective products will be tested before exchange
  • • Exchange is subject to product availability
  • • Price difference may apply for different models

Refund Policy

Refunds are processed in the following cases:

  • • Product is defective and cannot be exchanged
  • • Wrong product delivered and correct item unavailable
  • • Cancellation before product dispatch

Refund Processing: Approved refunds are processed within 7-10 business days through the original payment method.

Important Notes:

  • • Inspect the product upon delivery before accepting
  • • Report any issues immediately to our customer service
  • • Keep the original invoice and packaging for returns/exchanges
  • • Delivery charges are non-refundable unless we made an error

Questions about Delivery or Returns?

Contact us for assistance

Contact Us