Delivery & Return Policy

Delivery Information

Delivery Areas

We provide delivery services across Kathmandu valley including Kathmandu, Lalitpur, and Bhaktapur districts.

Delivery Time

• Inside Ring Road: Same day or next day delivery
• Outside Ring Road: 1-2 business days
• Remote areas: 2-3 business days

Delivery Charges

• Inside Ring Road: Rs. 100-200
• Outside Ring Road: Rs. 200-500
• Free delivery on orders above Rs. 100,000

Return Policy

Return Period

You can return or exchange products within 7 days of purchase, subject to the following conditions.

Return Conditions

✓ Product must be in original condition with all accessories
✓ Original packaging and seals must be intact
✓ No physical damage or scratches
✓ Original purchase invoice required
✓ Product must not have been used extensively

Non-Returnable Items

✗ Products with physical damage
✗ Products with missing accessories or packaging
✗ Software and digital products
✗ Customized or special order items

Exchange Policy

We offer exchange for defective products or if you receive a wrong item:

• Exchange must be requested within 7 days of purchase
• Defective products will be tested before exchange
• Exchange is subject to product availability
• Price difference may apply for different models

Refund Policy

Refunds are processed in the following cases:

• Product is defective and cannot be exchanged
• Wrong product delivered and correct item unavailable
• Cancellation before product dispatch

Refund Processing: Approved refunds are processed within 7-10 business days through the original payment method.

Important Notes:

• Inspect the product upon delivery before accepting
• Report any issues immediately to our customer service
• Keep the original invoice and packaging for returns/exchanges
• Delivery charges are non-refundable unless we made an error

Questions about Delivery or Returns?

Contact us for assistance